Archive

A new guide from Propertymark explains the rights which private rental tenants have - and sets out how they can challenge...

The identify of the service running the upcoming Private Rental Sector Ombudsman scheme has been thrown into doubt once more. The Renters...

A London lettings agency has been expelled from The Property Ombudsman for not paying compensation to a landlord following a failure...

Hawks Properties Limited has been expelled from The Property Ombudsman scheme for failing to honour a compensation award. The agency - with...

There’s been a large increase in the number of complaints registered with The Property Ombudsman - with lettings agents in the...

A lettings agency has identified the three most complained-about issues by tenants last year. All the tenants were in Greater London and...

Shelter says it welcomes a ruling by The Property Ombudsman that agents and landlords exercising a blanket ban on tenants with...

Many landlords have welcomed the zero deposit insurance concept - but is this being damaged by the pressure-selling techniques of some...

A landlord representative is to be a member of a new advisory panel which has been set up by the Property...

Who are you? My name is Jason Harris-Cohen and I am the Managing Director of Open Property Group. What is your company and...

Landlords are being invited to join the advisory council of the country’s largest lettings redress scheme. The Property Redress Scheme covers more...

It goes without saying that any decent landlord wants to provide their tenants with a safe and secure home and to...

A tenant has received what has been described as a “grovelling” apology from the Connells lettings agency after it switched her...

Perhaps unsurprisingly, landlords formed the bulk of the complainants about letting agents in the 2020 calendar year according to The Property...

Propertymark has issued a guide to help landlords choose lettings agents.   Angela Davey, ARLA Propertymark president, says she has five tips aimed...

Three lettings agencies have been expelled for The Property Ombudsman for failing to pay compensation to landlords. And as they are now...

The Property Ombudsman has ordered a lettings agent to pay £200 compensation to a landlord after accepting a tenant on the...

Landlords and tenants in Chelmsford, Essex, are being warned that a local letting agent appears to be trading, despite being expelled from...

Landlords and tenants are being warned that Foremost Lettings Ltd (trading as Foremost Lettings), based in St. Leonards-On-Sea, has been expelled...

A letting agent in north London has been expelled from The Property Ombudsman (TPO) after receiving a complaint from a landlord...

The Property Ombudsman (TPO) has announced that Rebecca Marsh, the existing chief ombudsman at the Legal Ombudsman, will become the new...

As more people start to think about moving home as the coronavirus restrictions are eased, sales and letting agents are being...

The Property Ombudsman (TPO) dealt with 2,518 letting complaints last year, according to the organisation’s 2019 annual report, which shows continued...

Landlords should be aware that eight estate and letting agents have been expelled from The Property Ombudsman scheme (TPO), which means...

Who are you? Neil Newstead What does it say on your business card? Chief Executive Officer and Co-Founder, sounds pretty important, but...

Assessing what constitutes fair wear and tear to a rental home is among the least understood areas of the lettings process,...

Ilford-based Kingsman Property has gone out of business after being expelled from The Property Ombudsman (TPO) scheme owing a landlord almost...

Buy-to-let landlords and tenants, as well as vendors and property purchasers, are being warned that Kent-based Chambers Estates has been excluded...

It’s been a busy year in terms of legislation in the Scottish lettings industry. The introduction of the Private Residential Tenancy...

Landlords in West Bromwich should be aware that local letting agent, The Lettings Shop (TLS), located in High Street has been...

The Property Ombudsman (TPO) has expelled TeesSurveyors Lettings Ltd (TSL) from the scheme for failing to pay awards totalling just over...

A letting agency in Isleworth, West London, which was recently penalised for a number of offences, has been expelled from The...

The Residential Landlords Association’s (RLA) next Future Renting Conference takes places in London tomorrow. The one-day conference, which will be held at...

The Ombudsman Services (OS) is no longer handling consumer complaints in the property and housing sector after withdrawing from the industry. The...

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

Tickets are now on sale for the Residential Landlords Association’s (RLA) next Future Renting Conference in London. The one-day conference, which will...

Landlords in Norfolk claim that they are owed thousands in unpaid rent while tenant deposits were left unprotected by a local...

Having a poor performing rental property or one you simply wish to get rid of quickly can be a real drain...

The Property Ombudsman (TPO) scheme has released its latest annual report revealing an increase in the number of consumers contacting the...

A letting agent in Hove has been expelled from The Property Ombudsman (TPO) scheme for 18 months for not passing on...

Using an ombudsman has long been a pretty successful way of trying to resolve a complaint with a property firm without...

It is a statutory duty for letting agents to fully publicise the fees they charge to landlords and tenants, and yet...

In order to solve tenant disputes, landlords will soon be required to register with a redress scheme, helping to improve operating...

Given that thousands of landlords and tenants are not protected by client money protection (CMP), placing money held by letting agents are...

The Property Ombudsman (TPO) has opted to extend its exclusion of a letting agency by an additional four years after seven...

After a tenant paid his rent, he did not expect a few weeks later to be contacted by the landlord wanting...

When a tenant paid his initial one month’s rent in addition to a tenancy deposit in exchange for the keys to...

Two landlords have issued complaints to The Property Ombudsman (TPO) after it materialised that a letting agent in Huddersfield had not passed on rent...

There has been a sharp rise in the volume of agents that have signed up to The Property Ombudsman (TPO) scheme’s...

Q: What does it say on your business card? Head of Lettings, Connells Q: What is Connells? Connells is one of the UK’s leading...

Providing an extensive range of property services including sales, lettings, management, development and investment. With our main office located in Elmers...

One of Britain’s largest local authorities has beefed up its powers so it can issue fines of up to £5,000 on...

Two estate agent firms have been expelled from membership of The Property Ombudsman (TPO) for a minimum of two years. AS Moon...

Two of the three government-approved property redress schemes have made announcements in recent days.  The Property Ombudsman Scheme (TPO) has revised its...

Mystery surrounds the redress scheme membership status of a letting agent expelled from The Property Ombudsman (TPO). Bruten & Co Ltd, an agent...

The Property Ombudsman (TPO) has expelled Allen & Crane Estates for two years following complaints from landlords. Allen & Crane Estates, a...

MT Properties Central Limited (MTPC), a Birmingham-based sales and letting agent, has been expelled from membership of The Property Ombudsman (TPO)...

There was a 42% rise in referrals to The Property Ombudsman (TPO) last year according to the annual report for 2014. TPO...